Appointment Questions

Do I need to book an appointment?

Please note that appointments are always necessary. Our boutique hours are operating hours, we are not necessarily in store at all times. 

Please call ahead to confirm we can accommodate you if you are in the area.  Part of the appeal of our boutique experience is we have a dedicated stylist working with each individual family, so confirmed appointments are always given priority over walk-ins.

How do I book an appointment?

Email : info@lilmissdressup.com

Call : 647.347.6477

Text : 437.371.0081

Because I am a Mother of 2 young children, I try to be there for them  much as I can and make them  as my first priority and only schedule appointments when I am able get child care assistance. 

Fridays/Saturdays/Sundays/Mondays are available. 

What are operating hours?

Operating Hours are times when we are at the boutique doing work like processing online orders, unpacking inventory, organizing new products etc. 

We are not usually open like typical retailers.  Therefore we highly recommend you book an appointment to come by to view our dresses.


How far in advance of my wedding should I book an appointment?

We recommend you book an appointment to discuss and place your dress/suit/tutu order 90 days before your big event. To ensure your dress gets designed, made to order, shipped to us, and delivered to you in time from our designers all across the world.

What should I bring to an appointment?

If this is for a wedding, a swatch of the colour of your wedding theme would be good so that we can colour match as best as we can.  If this is for a different type of event, just bring a few pics of ideas of dresses you have seen that may give us an idea of your personal style. And bring an open-mind as you might end of liking a style you wouldn't have thought you would.

Should I bring the kids to the appointment?

If you are the Bride, it might be easier for you to come without the kids so we can discuss ideas and look over all the in house dresses, catalogues and/or create a made to order design tutu dress without any distractions. Once, all the decisions are made, the kids can come and get measured when its convenient for their families.

Ordering Questions

After I place my order, what can I expect?

Once you have completed your order and submitted it for payment, an  automated response will be emailed to you to confirm our receipt of your  order.  We will then begin to process your order within 5 business days.

Do you restock items that are "Sold Out"?

 Unfortunately, we do not restock most of our items, however for popular  items, we may replenish them.  Please come back to visit us soon as we  are continuously updating our web store with new merchandise. 

It's a Gift, can you giftwrap and ship it directly to Recipient?

Yes, definitely. We can wrap your Gift and also include a card with a message from you to your recipient. Gift wrap can be done free of charge.

How does my order come packaged?

 Depending on the size of your order it may come delivered in a plastic  poly mail envelope or a box.  Inside your item will be wrapped with  tissue paper and ribbon tied. If your items are too big to wrap they  will be neatly placed in a big cardboard box.

How do I use a Coupon Code?

Everyone Loves a discount!!! 

When you are ready to check-out you will be  asked if you have a discount code you would like to use.  Enter  your code in the box that says "Coupon Code" in the box  provide under your order total.  

I'm having trouble submitting an order?

We're sorry to hear that! Please call us or email your order to  info@lilmissdressup.com

We will get back to you as soon as possible to confirm your  order. 

Product Questions

Why is there different prices for the same product?

 Our prices reflect the manufacturer cost price depending on the vendor  and designer brand.  You will notice that for certain items, the bigger  the size, the higher the price. 

How do I measure my child?

Simply click the "Size Charts" page and follow  the procedure given to measure your child.  Cross reference your measurements with the corresponding chart.  From there you will be able to decide which size is best.

Do you offer professional measuring services?

If you're not sure or are having difficulty measuring your child.  Please book an appointment with us and we would be happy to professionally measure your child for you.

Do you carry Kingdom Boutique Dresses in the Boutique?

No, we do not have any of these dresses in stock.  They are strictly catalogue order. Since they are quite costly and our boutique is quite small, we are not able to carry them in store. 

Why does it take so long to recieve an order?

Most of our garments and/or products are either Custom-Made, or Made-to-Order.  They are also made in either Europe/USA/China/Canada.  Therefore it does take time to make the item and ship it to us from their origins.

What if I am unhappy with the item I ordered?

 At Lil Miss Dress Up, we sell special occasion clothes and accessories that  we know, you will be happy and satisfied with. However, if for any  reason that you are not, we will gladly help you with the exchange  process. 

Shipping Questions

How soon will I recieve my order?

Once the order has been processed (maximum 5 business days for in stock items), you will receive an email with your shipping confirmation and tracking number.  

If you ordered an item from our: Luxe Bride Collection; a Custom-Made Tutu; a Kingdom Boutique Dress; or a dress from our Signature Collection, we will ship once the item is received at our location and is completed to our satisfaction.

Where are you shipping from?

We do not drop-ship products from our Suppliers.  We receive all items  in our Boutique in Toronto, Ontario. and manually inspect each and every item before we ship it out to our customers. 

This allows us to ensure we only send you an item you will be fully happy with which will decrease the number of returns.

If I buy online, can I pick it up at your boutique?

Absolutely, to save on shipping or if you want to browse our other items in store. 

We invite you to come on by.  

We love to meet and chat with our customers.

Shipping within Canada?

All orders shipping to Canada ship via Canada Post expedited service. To  find out more about how long it will take to ship to your address  please email our support team at info@lilmissdressup.com 

Shipping to the USA?

All orders shipping to USA ship via Canada Post and shipping time from our location is around 5-10 business days.

Shipping Internationally?

We use Canada Post to ship all international orders as we have found  this to be the most economical and reliable method.  Shipping time to  international destinations is around 10-15 business days. 

Exchange & Refund Questions

Do you offer Exchanges?

1. Buyer pays for all shipping to exchange - to and fro. There are no re-stocking  fees. All items for exchange must be unused, unaltered, with tags and in  the original packaging and fit for resell.

2. Items NOT eligible for Exchange or Store credit:
   - undergarments, crinolines,  panty/hose, tights,
-  accessories (ties, bow ties, suspenders, gloves, hair accessories,  jewelry, wedding baskets, pillows and  all other wedding accessories
   - all white shoes up to sz 5 toddler
   - seasonal items and costumes
   - final sale items
   - items with removed tags are considered used
   - items mishandled by customer, altered, items with pet hair, smoke and food odour
   - damaged item (we check items 3 times, we do not let go of any items with defects)

3.  Buyer is responsible for all shipping charges. Store credits are  applicable to the price of goods only (shipping fees are not eligible  for store credit).  

Do you offer Refunds?

In a nutshell - we accept exchanges and returns for store credits for eligible items. Sorry No Refunds.

Because most of our garments are either Custom-Made or Ordered in specifically for you, we cannot give a full refund.

Only in-stock items that have not been shipped yet can be given a full refund.  

Items bought in-store can be exchanged or given a credit note once it has left our store premises.

If  you’ve changed your mind and you are not entirely satisfied with your  purchase, simply exchange the unused item within 30 days. 

Call our store prior to your visit to exchange to make sure the item  that you require is in stock. 

   

Custom Tutu Policy:

  • All dresses are made to order and made to fit your little one perfectly; therefore all orders are NON-REFUNDABLE.
  • The size option is the length from under the armpit to where you  want the dress to fall.  The measurements provided are for standard  sizes – as all children are different and unique, please feel free to  share your child’s measurements in the comments section.
  • Dresses are not lined; slips are available for an additional fee.
  • Bust size is the length of around the bust in inches
  • The comments section is optional.  You can use this section to  provide specific measurements for your child and tell us anything you  would like us to know.
  • Kindly note that colours may differ due to screen resolutions and  photography lighting/editing.  If you have any concerns regarding  colour, please feel free to contact us.  
  • You are responsible for providing accurate measurements.  A How To  Measure guide is located in the Size Chart Page.  If you require any assistance, please  visit or contact us.

How do I cancel an Online Order?

In-stock orders can be cancelled once placed.  You have 72 hours to cancel an In-Stock item before it gets shipped to recieve a full refund.  Once shipped, only credit note will be given.

Orders with CUSTOM-MADE, PRE-ORDER, SPECIAL ORDER, must be  cancelled within 72hours from date of order (if not, a 20% re-stocking  fee will apply - please remember that we are bringing the items in just  for you). All cancellations will receive a store credit.

Incorrect Address and Refusals

If a package comes back to us due to incorrect  address, buyer is responsible for any costs incurred to retrieve and  re-send the package to the correct address. If you refuse your order  upon delivery, we will provide a credit to your account less shipping  costs, retrieval costs and 20% re-stocking fee.   

Our policies are in place to protect you and to ensure you  receive perfect items at great savings that you cannot find at your  local boutique.  

General In-Store/Online Policy

Most  items that we carry are delicate in nature. Lil Miss Dress Up is not  responsible for how they are worn and we do not offer warranty to any  damages done to the items after using them at your events. Any issues  with an order must be reported to us within 3 days of receipt, prior to  using the items purchased. If you are purchasing items in-store, you are  required to inspect the products prior to leaving the store for any  imperfections. We cannot offer any exchanges to damaged items after  leaving the store.   

Miscellaneous Questions

Do you sell Wholesale to other Retailers?

You Must Be a Registered Business to Carry Our Products.  

Fill out the form on the Wholesale Sign Up Page and we will contact you for more information.

How do I find out about Promotions?

Please feel free to sign-up for our email  newsletters or join us on anyone of our Social Media sites.

Facebook

Instagram

Pinterest

Twitter

How long have you been in Business?

Lil Miss Dress Up clothing enterprise has been established since 2015. But we have been in the wedding industry since 2007 as a Wedding Planner, Decorator and Floral Designer. 

Need Further Assistance?

 We’d be happy to hear from you.  Please contact us directly with any additional questions and we promise  to get back to you within 48 hours. 

Email : info@lilmissdressup.com

Call : 647.347.6477

Text : 437.371.0081