Please note that appointments are always necessary. Our boutique hours are operating hours, we are not necessarily in store at all times.
Please call ahead to confirm we can accommodate you if you are in the area. Part of the appeal of our boutique experience is we have a dedicated stylist working with each individual family, so confirmed appointments are always given priority over walk-ins.
Email : firstname.lastname@example.org
Operating Hours are times when we are at the boutique doing work like processing online orders, unpacking inventory, organizing new products etc.
We are not usually open like typical retailers. Therefore we highly recommend you book an appointment to come by to view our dresses.
We recommend you book an appointment to discuss and place your dress/suit/tutu order 90 days before your big event. To ensure your dress gets designed, made to order, shipped to us, and delivered to you in time from our designers all across the world.
If this is for a wedding, a swatch of the colour of your wedding theme would be good so that we can colour match as best as we can. If this is for a different type of event, just bring a few pics of ideas of dresses you have seen that may give us an idea of your personal style. And bring an open-mind as you might end of liking a style you wouldn't have thought you would.
If you are the Bride, it might be easier for you to come without the kids so we can discuss ideas and look over all the in house dresses, catalogues and/or create a made to order design tutu dress without any distractions. Once, all the decisions are made, the kids can come and get measured when its convenient for their families.
Once you have completed your order and submitted it for payment, an automated response will be emailed to you to confirm our receipt of your order. We will then begin to process your order within 5 business days.
Unfortunately, we do not restock most of our items, however for popular items, we may replenish them. Please come back to visit us soon as we are continuously updating our web store with new merchandise.
Yes, definitely. We can wrap your Gift and also include a card with a message from you to your recipient. Gift wrap can be done free of charge.
Depending on the size of your order it may come delivered in a plastic poly mail envelope or a box. Inside your item will be wrapped with tissue paper and ribbon tied. If your items are too big to wrap they will be neatly placed in a big cardboard box.
Everyone Loves a discount!!!
When you are ready to check-out you will be asked if you have a discount code you would like to use. Enter your code in the box that says "Coupon Code" in the box provide under your order total.
We're sorry to hear that! Please call us or email your order to email@example.com.
We will get back to you as soon as possible to confirm your order.
Our prices reflect the manufacturer cost price depending on the vendor and designer brand. You will notice that for certain items, the bigger the size, the higher the price.
Simply click the "Size Charts" page and follow the procedure given to measure your child. Cross reference your measurements with the corresponding chart. From there you will be able to decide which size is best.
If you're not sure or are having difficulty measuring your child. Please book an appointment with us and we would be happy to professionally measure your child for you.
At Lil Miss Dress Up, we sell special occasion clothes and accessories that we know, you will be happy and satisfied with. However, if for any reason that you are not, we will gladly help you with the exchange process.
Once the order has been processed (maximum 5 business days for in stock items), you will receive an email with your shipping confirmation and tracking number.
We do not drop-ship products from our Suppliers. We receive all items in our Boutique in Toronto, Ontario. and manually inspect each and every item before we ship it out to our customers.
This allows us to ensure we only send you an item you will be fully happy with which will decrease the number of returns.
Absolutely, to save on shipping or if you want to browse our other items in store.
We invite you to come on by.
We love to meet and chat with our customers.
All orders shipping to Canada ship via Canada Post expedited service. To find out more about how long it will take to ship to your address please email our support team at firstname.lastname@example.org
All orders shipping to USA ship via Canada Post and shipping time from our location is around 5-10 business days.
We use Canada Post to ship all international orders as we have found this to be the most economical and reliable method. Shipping time to international destinations is around 10-15 business days.
1. Buyer pays for all shipping to exchange - to and fro. There are no re-stocking fees. All items for exchange must be unused, unaltered, with tags and in the original packaging and fit for resell.
2. Items NOT eligible for Exchange or Store credit:
- undergarments, crinolines, panty/hose, tights,
- accessories (ties, bow ties, suspenders, gloves, hair accessories, jewelry, wedding baskets, pillows and all other wedding accessories
- all white shoes up to sz 5 toddler
- seasonal items and costumes
- final sale items
- items with removed tags are considered used
- items mishandled by customer, altered, items with pet hair, smoke and food odour
- damaged item (we check items 3 times, we do not let go of any items with defects)
3. Buyer is responsible for all shipping charges. Store credits are applicable to the price of goods only (shipping fees are not eligible for store credit).
In a nutshell - we accept exchanges and returns for store credits for eligible items. Sorry No Refunds.
Because most of our garments are either Custom-Made or Ordered in specifically for you, we cannot give a full refund.
Only in-stock items that have not been shipped yet can be given a full refund.
Items bought in-store can be exchanged or given a credit note once it has left our store premises.
If you’ve changed your mind and you are not entirely satisfied with your purchase, simply exchange the unused item within 30 days.
Call our store prior to your visit to exchange to make sure the item that you require is in stock.
In-stock orders can be cancelled once placed. You have 72 hours to cancel an In-Stock item before it gets shipped to recieve a full refund. Once shipped, only credit note will be given.
Orders with CUSTOM-MADE, PRE-ORDER, SPECIAL ORDER, must be cancelled within 72hours from date of order (if not, a 20% re-stocking fee will apply - please remember that we are bringing the items in just for you). All cancellations will receive a store credit.
If a package comes back to us due to incorrect address, buyer is responsible for any costs incurred to retrieve and re-send the package to the correct address. If you refuse your order upon delivery, we will provide a credit to your account less shipping costs, retrieval costs and 20% re-stocking fee.
Our policies are in place to protect you and to ensure you receive perfect items at great savings that you cannot find at your local boutique.
Most items that we carry are delicate in nature. Lil Miss Dress Up is not responsible for how they are worn and we do not offer warranty to any damages done to the items after using them at your events. Any issues with an order must be reported to us within 3 days of receipt, prior to using the items purchased. If you are purchasing items in-store, you are required to inspect the products prior to leaving the store for any imperfections. We cannot offer any exchanges to damaged items after leaving the store.
You Must Be a Registered Business to Carry Our Products.
Fill out the form on the Wholesale Sign Up Page and we will contact you for more information.
Please feel free to sign-up for our email newsletters or join us on anyone of our Social Media sites.
Lil Miss Dress Up clothing enterprise has been established since 2015. But we have been in the wedding industry since 2007 as a Wedding Planner, Decorator and Floral Designer.
We’d be happy to hear from you. Please contact us directly with any additional questions and we promise to get back to you within 48 hours.
Email : email@example.com
Call : 647.347.6477